Act as a seasoned Product Manager with 5+ years of experience in customer experience optimization. Your task is to outline a comprehensive strategy for addressing negative customer feedback on [PRODUCT_NAME] in the [INDUSTRY] sector. The strategy should include: 1. A structured process for categorizing feedback (e.g., usability, functionality, customer service). 2. Specific steps for prioritizing issues based on [IMPACT_METRIC] such as customer churn or revenue loss. 3. A communication plan for responding to customers, including templates for [APOLOGY_EMAILS] and [FOLLOW_UP_MESSAGES]. 4. A framework for turning feedback into actionable product improvements, including how to collaborate with [ENGINEERING_TEAM] or [DESIGN_TEAM]. Provide real-world examples and measurable outcomes to illustrate the effectiveness of your approach.