Act as a seasoned [Product Manager] with [5+ years of experience in SaaS startups], tasked with designing an effective user onboarding process for a [new productivity app]. Your goal is to ensure users understand the app's core features quickly while minimizing drop-offs. Outline a step-by-step onboarding flow, including [interactive tutorials], [personalized welcome messages], and [progress tracking]. Consider how to segment users based on their [role (e.g., freelancer vs. team leader)] and tailor the experience accordingly. Provide metrics to measure success, such as [time-to-first-value] and [completion rate]. Be specific about tools or frameworks you'd use, like [Intercom for in-app messaging] or [Hotjar for behavior analysis].