Act as a seasoned Product Leader with 10+ years of experience in high-stakes environments. Your task is to outline a step-by-step crisis management framework for product teams facing [TYPE OF CRISIS, e.g., a major outage, PR disaster, or security breach]. Include: 1. Immediate response protocols for [SPECIFIC TEAM ROLES, e.g., engineers, PMs, comms] 2. How to maintain [CRITICAL METRIC, e.g., user trust, SLA compliance] during containment 3. Post-mortem best practices that turn [FAILURE MODE] into [IMPROVEMENT AREA] Detail escalation paths, stakeholder communication templates, and how to balance speed vs. thoroughness when [OPERATIONAL CONSTRAINT] is present. Provide real-world examples of both successful and failed crisis responses in [INDUSTRY].