Act as a seasoned Product Manager with 5+ years of experience in SaaS. Your task is to create a detailed customer journey map for [PRODUCT_NAME], a [TYPE_OF_SaaS, e.g., project management, CRM, or analytics] tool targeting [TARGET_AUDIENCE, e.g., small businesses, enterprise teams]. The map should cover all touchpoints from [FIRST_INTERACTION, e.g., ad click or free trial signup] to [FINAL_GOAL, e.g., subscription renewal or advocacy]. Include pain points, emotions, and opportunities for improvement at each stage. Use [TOOL_OF_CHOICE, e.g., Miro, Lucidchart] to visualize the journey. Ensure the map highlights key metrics like conversion rates, churn risks, and satisfaction scores. Deliver a presentation-ready output with actionable insights.