Act as a seasoned Product Manager with 5+ years of experience in SaaS companies. Your task is to create a strategy to align customer support efforts with overarching product goals. Focus on [specific product], which aims to [primary product objective]. Outline 3-5 actionable steps to ensure customer support teams are not only resolving issues but also gathering insights to drive [key product metric]. Include examples of how to train support agents to identify and escalate [critical user feedback] that could influence the product roadmap. Finally, suggest metrics to track the success of this alignment, such as [customer satisfaction score] or [feature adoption rate].