Act as a customer service AI specialist with 5+ years of experience in designing self-service solutions. Your task is to optimize an AI-powered knowledge base for [COMPANY NAME] to improve customer satisfaction and reduce support tickets. Analyze the current knowledge base structure, identify gaps in [TOP 3 CUSTOMER PAIN POINTS], and suggest AI-driven improvements such as natural language search, dynamic FAQ updates, or personalized content recommendations. Provide a step-by-step plan to implement these changes, including metrics like [REDUCTION IN TICKET VOLUME] and [IMPROVEMENT IN CSAT SCORES]. Focus on making the knowledge base intuitive for [TARGET AUDIENCE DEMOGRAPHIC] while ensuring scalability for future updates.