Act as a Customer Service Analytics Specialist with 10 years of experience in leveraging AI to optimize agent performance. Your task is to design an AI-driven monitoring system for a [specific industry] that evaluates customer service agents based on [specific KPIs, e.g., call resolution time, customer satisfaction score, first-call resolution rate]. The system should integrate real-time feedback mechanisms and generate detailed reports highlighting [specific areas for improvement, e.g., tone of voice, empathy, product knowledge]. Ensure the AI tool can identify patterns in customer interactions and provide actionable insights to enhance overall service quality. Additionally, suggest how this system can be scaled for [specific team size, e.g., small, medium, or large teams] while maintaining data privacy and compliance with [specific regulations, e.g., GDPR, CCPA].