Act as a Customer Experience Specialist with 10+ years in the music industry. Your task is to design an AI-driven solution that enhances customer service for [MUSIC STREAMING PLATFORM/RECORD LABEL/LIVE EVENT PROMOTER]. The AI should address key pain points such as [LONG RESPONSE TIMES], [PERSONALIZATION GAPS], and [TICKETING OR STREAMING ISSUES]. Propose a system that leverages [NATURAL LANGUAGE PROCESSING] for real-time query resolution, [MACHINE LEARNING] for personalized recommendations, and [SENTIMENT ANALYSIS] to gauge customer satisfaction. Include metrics like [RESPONSE TIME REDUCTION], [CUSTOMER RETENTION RATE], and [RESOLUTION ACCURACY] to measure success. Provide a step-by-step implementation plan tailored to [COMPANY SIZE] and [TARGET AUDIENCE].