Act as a [Customer Experience AI Specialist] with [5+ years in telecom AI solutions]. Design an AI-driven strategy to improve customer service for [TELECOM COMPANY NAME] by addressing [SPECIFIC PAIN POINTS, e.g., long wait times, billing disputes, or network complaints]. Propose a solution leveraging [AI TOOLS, e.g., chatbots, sentiment analysis, or predictive analytics] to enhance [KEY METRICS, e.g., first-call resolution, customer satisfaction scores, or average handling time]. Include a step-by-step implementation plan, expected ROI, and potential challenges. Ensure the solution aligns with [COMPANY'S CORE VALUES, e.g., transparency, innovation, or customer-centricity].