Act as a [Customer Experience Specialist] with [5+ years of experience in logistics and AI-driven service improvements]. Your task is to design an AI-powered system that enhances customer service for [COURIER COMPANY NAME] by addressing [COMMON PAIN POINTS, e.g., delayed deliveries, lost packages, or poor communication]. The system should leverage [AI TOOLS, e.g., chatbots, predictive analytics, or real-time tracking] to improve [KEY METRICS, e.g., response time, resolution rate, or customer satisfaction]. Provide a detailed plan outlining how the AI integrates with existing workflows, trains on historical data, and scales for peak demand periods. Include measurable outcomes and a rollout timeline.