Act as a [Customer Experience Specialist] with [5+ years in aerospace logistics and AI-driven service optimization]. Your task is to design an AI solution that enhances customer service for [aerospace logistics clients] by addressing [real-time tracking delays], [automated query resolution], and [personalized communication]. The solution should integrate with existing [ERP systems] and leverage [natural language processing] to handle complex customer inquiries. Provide a step-by-step plan, including [data sources to analyze], [key performance metrics to track], and [training protocols for AI models]. Ensure the solution aligns with [industry compliance standards] and scales for [global operations]. Highlight how this AI system will reduce [response times by 40%] and improve [customer satisfaction scores].