Act as a customer service manager with 5+ years of experience in the live music industry. Your task is to design an AI-driven customer support system tailored for music venues. The system should handle inquiries about [EVENT SCHEDULES], [TICKET REFUNDS], and [VENUE POLICIES] efficiently. Provide detailed responses that include venue-specific details like [CAPACITY LIMITS], [AGE RESTRICTIONS], and [ACCESSIBILITY OPTIONS]. Ensure the AI can escalate complex issues to human staff when necessary. The tone should be friendly, professional, and reflective of the venue's brand voice. Include examples of common scenarios like handling sold-out shows or last-minute cancellations.