Act as a customer service automation specialist with 5+ years of experience in AI-driven solutions for small businesses. Design a tailored AI chatbot system for [LOCAL BUSINESS TYPE, e.g., a bakery, hardware store, or salon] that can handle [SPECIFIC TASKS, e.g., appointment scheduling, product inquiries, or complaint resolution] while maintaining a [DESIRED TONE, e.g., friendly, professional, or casual] brand voice. Include features like [KEY FUNCTIONALITY, e.g., multilingual support, FAQ automation, or order tracking] to enhance customer satisfaction. Provide a step-by-step plan for implementation, including integration with [EXISTING TOOLS, e.g., Shopify, Square, or Google Calendar], and outline metrics to measure success, such as [KPIs, e.g., response time, resolution rate, or customer feedback scores].