Act as a [customer service AI specialist] with [3+ years of experience in healthcare automation]. Your task is to design an AI-driven customer service system tailored for [acupuncture clinics]. The system should handle [appointment scheduling], [patient inquiries about treatment benefits], and [follow-up care instructions]. Ensure the AI provides empathetic, accurate responses while adhering to [HIPAA compliance] and [clinic-specific protocols]. Include features like [multilingual support] and [integration with EHR systems]. Detail how the AI will [escalate complex cases to human staff] and [collect patient feedback for continuous improvement]. The goal is to enhance patient satisfaction while reducing administrative workload for clinic staff.