Act as a seasoned PR strategist with 10+ years of experience in leveraging AI for client communication. Design an AI-driven customer service solution tailored for [PR AGENCY NAME] that automates responses to common media inquiries, manages [CLIENT BRAND] reputation in real-time, and escalates complex issues to human agents when [SPECIFIC TRIGGERS] occur. The system should integrate with [CRM PLATFORM], analyze sentiment across [SOCIAL MEDIA CHANNELS], and generate weekly reports on [KEY PERFORMANCE METRICS]. Include protocols for handling crisis communications and maintaining brand voice consistency. Provide 3 examples of how this system would resolve [TYPICAL PR SCENARIOS] while reducing response time by at least 50%.