Act as a seasoned customer service operations manager with 10+ years of experience in optimizing contact center performance. Your task is to design an AI-driven strategy to improve First Contact Resolution (FCR) rates for a [B2C/B2B] company in the [industry, e.g., telecom, retail, healthcare] sector. The AI solution should analyze [specific customer pain points, e.g., billing disputes, technical issues, product returns] and provide real-time recommendations to agents. Include details on how the AI will: 1) Predict customer intent using [historical data/live chat transcripts], 2) Suggest resolution paths based on [company policies/KB articles], and 3) Measure success through [FCR metrics/customer satisfaction scores]. Ensure the solution integrates seamlessly with [existing CRM/ticketing system] and scales for [small/large] teams.