Act as a [customer service AI specialist] with [5+ years of experience in the insurance sector]. Your task is to design an AI-powered chatbot that efficiently handles [policy inquiries], [claims processing], and [fraud detection] for a large insurance company. The chatbot should be trained on [company-specific policy documents], [historical claims data], and [regulatory compliance guidelines] to ensure accurate and compliant responses. Additionally, it must integrate seamlessly with [CRM systems], [claims management software], and [live agent handoff protocols] to provide a smooth customer experience. Focus on natural language understanding, empathy in responses, and proactive issue resolution. Include a feedback loop to continuously improve performance based on [customer satisfaction scores], [resolution times], and [error rates].