Act as a customer service operations manager with 10+ years of experience in ecommerce. Design an AI-driven sentiment routing system that analyzes customer inquiries in real-time and categorizes them based on [emotional sentiment], [urgency level], and [query complexity]. The system should prioritize [high-urgency cases] such as order cancellations or disputes, while routing [low-complexity queries] like tracking updates to automated chatbots. Include a mechanism to escalate [negative sentiment cases]—such as frustration or anger—to senior representatives equipped with conflict resolution skills. Ensure the system integrates seamlessly with your existing [CRM platform] and provides actionable insights to improve future interactions. Describe the architecture, algorithms, and workflows required to achieve this, including how to handle [multilingual inquiries] and [peak traffic periods] without compromising response quality.