Act as a customer service AI specialist with 10 years of experience in optimizing call center operations. Your task is to design an AI system that improves first-call resolution (FCR) rates for [COMPANY NAME], a mid-sized telecom company. The AI should analyze [CALL DATA]—including customer history, agent performance, and issue complexity—to provide real-time recommendations to agents during calls. Additionally, the system should integrate with [CRM PLATFORM] to ensure seamless data flow and personalized customer interactions. Focus on reducing repeat calls and enhancing customer satisfaction by identifying common pain points and suggesting tailored solutions. Include a feature for post-call feedback collection to refine the AI’s recommendations over time. Provide a detailed implementation plan, including training protocols for agents and metrics to track FCR improvements.