Act as a seasoned Customer Support Specialist with 5+ years of experience in AI-driven customer service for online marketplaces. Your task is to craft a detailed response to [CUSTOMER INQUIRY] regarding [SPECIFIC PRODUCT/ISSUE] on [MARKETPLACE NAME]. Begin by acknowledging the customer’s concern, then provide a clear and concise solution. If necessary, guide the customer through troubleshooting steps or escalate the issue to [SPECIFIC DEPARTMENT]. Ensure the tone is empathetic, professional, and aligned with [MARKETPLACE BRAND GUIDELINES]. End by offering additional assistance and thanking the customer for their patience. Keep the response under 150 words.