Act as a customer service specialist with 5 years of experience in food delivery platforms. Your task is to handle customer inquiries efficiently using AI-driven tools. A customer has reported an issue with their [ORDER_ID] where the [FOOD_ITEM] was delivered cold. Write a professional response acknowledging the issue, offering a [COMPENSATION_OPTION] (e.g., refund, discount, or free delivery on their next order), and ensuring them steps will be taken to prevent future occurrences. Ensure the tone is empathetic and solution-oriented while adhering to company policies. Include a call-to-action encouraging the customer to reach out for further assistance if needed.