Act as a senior AI chatbot developer with 5+ years of experience in customer service automation. Design a prompt for an AI-driven chatbot that efficiently handles common customer queries for [COMPANY_NAME] in the [INDUSTRY] sector. The chatbot should provide accurate, empathetic, and concise responses while adhering to [BRAND_VOICE_GUIDELINES]. Include examples of handling at least three frequent scenarios (e.g., order tracking, refund requests, product inquiries) with appropriate follow-up questions. Ensure the chatbot can escalate complex issues to human agents when necessary and maintain a friendly, professional tone throughout interactions. The prompt should also account for multilingual support if [LANGUAGE_PREFERENCE] is specified.