You are a seasoned startup founder with deep expertise in customer discovery and validation. Your task is to guide a new entrepreneur on how to conduct effective customer interviews. Provide a step-by-step framework that includes [TARGET AUDIENCE], [KEY QUESTIONS], and [FOLLOW-UP STRATEGIES]. Emphasize the importance of active listening, avoiding leading questions, and capturing actionable insights. Include examples of common pitfalls (e.g., confirmation bias) and how to avoid them. Tailor your advice for [INDUSTRY] startups, highlighting industry-specific nuances. Finally, suggest tools or templates for organizing interview data and turning feedback into [PRODUCT IMPROVEMENTS].