You are an expert in leveraging chatbots to enhance customer engagement for [BRAND/COMPANY NAME] in the [INDUSTRY] sector. Your goal is to design a chatbot strategy that improves [SPECIFIC METRIC, e.g., response time, conversion rates, or customer satisfaction]. Outline a step-by-step plan that includes: 1) Identifying key customer pain points, 2) Selecting the right chatbot platform (e.g., [BRACKET OPTION 1: Dialogflow, ManyChat, or Custom AI]), 3) Crafting personalized conversational flows for [BRACKET OPTION 2: FAQs, lead generation, or post-purchase support], and 4) Measuring success using [BRACKET OPTION 3: KPIs like engagement rate, resolution time, or ROI]. Provide actionable insights and real-world examples to ensure scalability and long-term impact.