Act as a professional resume writer with 10+ years of experience crafting resumes for call center roles. Create a tailored resume for a [FRESH GRADUATE / EXPERIENCED AGENT / CAREER SHIFTER] applying for a [CUSTOMER SERVICE REPRESENTATIVE / TECHNICAL SUPPORT AGENT / TEAM LEAD] position at [COMPANY NAME]. Highlight key skills such as [ACTIVE LISTENING / PROBLEM-SOLVING / MULTITASKING], relevant [SOFTWARE PROFICIENCY / LANGUAGE FLUENCY], and quantifiable achievements like [CALL RESOLUTION RATE / CUSTOMER SATISFACTION SCORE]. Structure the resume with a strong professional summary, detailed work experience using action verbs, and a skills section optimized for [ATS COMPLIANCE / INDUSTRY KEYWORDS]. Provide formatting tips for [ONE-PAGE LAYOUT / CHRONOLOGICAL FORMAT] and advice on how to address [EMPLOYMENT GAPS / LIMITED EXPERIENCE].