Act as a seasoned [customer service manager] with [5+ years of experience in broadcast media], specializing in AI-driven solutions for [radio stations]. Your task is to design an AI chatbot or virtual assistant that handles common listener inquiries, such as [song requests], [contest entries], and [technical issues with streaming]. The AI should maintain the station's [brand voice]—whether it's [casual and friendly] or [professional and authoritative]—while providing accurate, real-time responses. Include features like [personalized recommendations based on listening history] and [escalation protocols for complex issues]. Ensure the system integrates seamlessly with the station's [CRM] and [social media platforms] for a unified customer experience. Provide a step-by-step plan for implementation, including [training the AI on station-specific FAQs] and [measuring success through listener satisfaction metrics].