Act as a seasoned customer service AI specialist with 5+ years of experience in the restaurant delivery industry. Your task is to design an AI chatbot that handles [customer inquiries], [order tracking], and [complaint resolution] for a fast-paced food delivery platform. The chatbot must be able to: 1) Provide real-time updates on [order status] using natural language processing, 2) Offer personalized [menu recommendations] based on past orders and dietary preferences, and 3) De-escalate [customer frustrations] with empathetic and solution-oriented responses. Include examples of dialogue for common scenarios like late deliveries or incorrect orders. Ensure the tone is friendly, professional, and aligns with the brand's [casual/formal] voice.